The Cost of No-Shows & Last Minute Cancellations on Your Veterinary Practice

Ugh, another no show!  It’s costing you money but the good news is that there is a solution.

The Problem:

It’s a common dilemma in every veterinary practice and whatever decision you make about  handling your scheduling issues can certainly have an influence on how satisfied your clients are.

Being over booked doesn’t make anyone happy but if you don’t double schedule yourself and you have no-shows or last minute cancellations, it can be detrimental to your veterinary practice.

Deep down inside you know that being overbooked may help your overall bottom line for the short term but you’ll have a harder time retaining clients who you don’t give enough personal attention to. On the other hand,  scheduling yourself in a manner that allows for more time with each client can be a disaster to your profits when you have no-shows or last minute cancellations.

An Easy Affordable Solution:

You know that confirming all of your appointments takes valuable time away from all of the other tasks that need to be done by your support staff if done the traditional way but what you may not know is that there is an affordable and high tech solution that will get the job done using text messages (sms) and it’s guaranteed to help you gain back some of that lost revenue.

Using text messages to confirm appointments will also be well received among your clients and your staff.  This automated system can send friendly, personalized text and email appointment reminders to your patients and give them the chance to message you back in the event they will not be able to keep the appointment.  This in turn, gives your staff the ability to fill the appointment time and reschedule the client who might have forgotten their appointment.

Study after study has concluded that a reminder program works.  It’s been shown that the program can dramatically reduce no-shows and last minute cancellations.

Automated Appointment Reminders Can:

  • Promote your clients well being because more appointments are kept.
  • Increase patient satisfaction – reminders are appreciated and show concern.
  • Free up your staff to handle more important patient issues.
  • Automate your practice’s schedule.
  • Can provide you with detailed reports of confirmations, reschedules or cancellations.
  • Help prevent appointment no-shows.
  • Save valuable staff time.
  • Reduce hours of staff time spent on the phone confirming appointments to just minutes per day.
  • Save you money by preventing lost revenue from no-shows.
  • Increase office productivity.

Still not convinced you should implement this service into your practice?

The calculator below can help you see what those lost appointments really mean to your business.  Simply fill in the boxes with your own numbers and see for yourself what it’s costing you to not have an automated system.  We think you’ll agree this is a must have service for every veterinary practice.

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Want to Know More?

We can help you automate this process, increase the productivity of your practice, reduce no-shows and boost revenue, and give you the best return on your investment.

Call us today and find out how easy and hassle-free it is to get started.

In Charleston call 843-647-0489.  Throughout the U.S. call toll free at 866-945-9707



Animal Hospitals, Veterinary Practices and Reputation Management

It’s never been easier to find out what others think about your veterinary practice or small animal hospital. But do you know what people are saying about you?
Are you or your staff monitoring reviews from sites like Yelp, Google Places, and Superpages? You can’t afford not to!

Many kinds of businesses are beginning to hire someone to take care of monitoring what’s being said about them and handling thier reputation management. In the animal care business it’s especially important.

Did you know that over 50% of people say that they look for reviews before buying a product or hiring a service and a full 90% of them said that reviews have as much of an impact on their buying decisions as a referral from a friend or family member?

If you aren’t proactive in managing your reputation online it can quickly get out of control and become a major problem for your practice.

Don’t miss out on getting new clients as a result of a well placed bad review.

Talk to us about reputation management solutions today!

Call us in Charleston at 843-647-0489 or throughout the US call toll free at 866-945-9707

Real solutions and proven strategies for marketing YOUR local business.
Serving small businesses throughout the U.S.

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